This is NOT in Omaha.
I understand this medical facility not reaching out with an apology. I am sure they are frightened of being sued.
However, it's not a good look for them.
A medical facility has drugs, or at least some criminals may THINK so. What if this place had been broken in to?
What if the couple that they locked in, after setting off the motion alarm, are mistaken for criminals breaking in?
When you realize this couple could have been in great danger, I think you'd agree they should at least acknowledge they screwed up and HOW that could happen!
There are a lot of people that are lacking trust in the medical profession these days. Maybe this is an opportunity to be transparent and own it?