The dispatcher SAVE LIVES everyday! They work in a job most people could not do day in and day out. When you have a terrible situation and call 911, it's a lot for YOU to deal with. 911 operators deal with EVERY situation on the other end of the call. All day.
The courts found in favor of the family on this one.
Maybe this is a good example of the failure of GPS mapping? This trauma will most likely never leave this family. Especially the child.